Frequently Asked Questions

GEN IPTV Premium General Questions and Answers:

If you are new user, please read this page first. Here’s a fair list of the most commonly asked posed with their answers. also we have a complete FAQ and Installation Support in GENIPTV Knowledge Base.

Question: Can I use two devices at the same time on one subscription?
No, you can’t. Multi connecting on 1 account can block your username and IP address on GEN IPTV Premium Subscription . However you can ask for an extra connection for an additional fee. you can talk with GEN IPTV Support Team.

Question: What kind of quality service we are providing on GENIPTV Premium Subscription?
Most of the elements of IP networks are the control of quality service. Our service is just excellent that you can compare with other similar service providers in the market. Our quality of service ensure you the priority to several packets on the network, we always maintain and control delays fragmentation of the service to assure you high-end quality service. We always maintain the desired level performance.

Question: How much bandwidth does the IPTV stream use?
Our IPTV streams (GEN IPTV) use the latest H264 technology, offering the best compression and quality. The IPTV stream sizes are roughly around 8 Mbit. However when changing channels the H264 protocol may bounce higher slightly to begin showing the picture, this is why a 16 Mbit minimum internet connection speed is required, 30 Mbit for HD channels.

Question: What kind of devices do GEN IPTV support?
We support all kind of devices such as: MAG, Android Smart Phone, Android Boxes, Enigma, DreamBox, Vu+ (…), PC, VLC, Kodi/XBMC (…), Smart TV.

Question: Do I need satellite for using GEN IPTV?
No, you will connect GEN IPTV servers via Internet and you don’t need dish and satellite equipments.

Question: What are the advantages of IPTV?
Generally IPTV or Internet Protocol Television has several advantages. It offers a prospective and very cost-effective in the present market viewed by countless telecommunications providers and is thinking for positive as well as profitable new services that can generate new income freshet.

Question: What are basic of IPTV system?
Generally there are two basic system of IPTV available by which material for the purpose of IPTV can hold. It can be directed through broadcast material to several persons at the same time or can be utilized to give video-on-demand wherever the material is commonly supply to a single subscriber who has asked for that specific item. The system is based on a set top box and other necessary things.

Question: What is IPTV?
Today in the age of technology, you can see several ways by which TV material can be furnished these days. One of the best systems is to introduce to make a huge influence is IPTV. The name specifies, IPTV, known as Internet Protocol Television, is formed throughout the use of Internet Protocol and it the service is likely to be used in synchronizing with the telecommunications with which broadband connections are used extensively, any service which bring packet data can be used.

Question: Response time to tickets on premium GEN IPTV Support ?
Issuing a ticket for account activation or technical support will get responded between 1 hour to 2. But we intent to reply within the hour of receiving the mentioned tickets. But during peak hours this can take up to 3 hours.

Question: I’ve uploaded the playlist, but the channels doesn’t work in my Smart TV?
Please, make sure your playlist is working, using IPTV Player or VLC Player on PC .

Question: The channels work in VLC Player, but does not work in SIPTV App?
If you have webOS or Tizen TVs and your streams are multicast, the UDP to HTTP function has to be turned on in app’s settings and to be set up on your router.

Question: Can an Android TV box device turn my TV into a smart TV?
The answer is yes. This is because you have access to all sorts of apps from the android google playstore. It makes yours TV interactive. You can use apps like gmail, firefox, skype, and others right off your TV.

Question: Wi-Fi or Ethernet?
We always recommend that you connect your device hardware (ethernet).

Question: What is an Android TV Box?
An Android TV box is essentially a mini PC running an Android operating system. With various Android apps including XBMC.

Question: Sometimes when I watch a movie it keeps buffering?
Sometimes you may experience buffering due to low internet speed, high internet traffic . If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.

Question: What is Kodi?
Kodi (formerly XBMC) is a free and open-source media player software developed by the XBMC Foundation, a non-profit technology consortium. Kodi is available for multiple operating systems and hardware platforms, with a software 10-foot user interface for use with televisions and remote controls. For more information please visit their website:

Question: I keep getting “script errors” in Kodi?
Script errors almost all of the time means you are either not connected to the internet or your internet speed is not fast enough.

Question: I see a message in Kodi that says “clear cache” how do I do that?
Under “programs” select “maintenance” in there you will see an option to “clear cache”.

Question: Can I use my iPad/iPhone/Android phone as a remote to control Kodi (XBMC)?
The XBMC Remote app is invaluable for navigating XBMC and puts a neat keyboard and remote control device onto your smartphone tablet with no charge.

Question: My playlist is not loading/working anymore. Why?
Please submit ticket to GEN IPTV Support and ask to check if your IP is blocked. It will be unblocked if yes.

Question: I’m facing to buffering issues with channels. What is happening?
First, check your internet connection or router and restart it, and check the device’s settings where you use your GEN IPTV Premium subscription. If you still have issues, it seems that your ISP is blocking the IPTV traffic. Test with other ISP connection. You shouldn’t get any issues after doing this.